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Asset Protection Specialist

2 months ago

Bismarck, North Dakota, United States Scheels Full time
About the Role

Scheels is seeking a highly skilled and dedicated Asset Protection Specialist to join our team. As a key member of our security team, you will play a critical role in protecting our assets, ensuring a safe and secure environment for our customers and employees, and upholding the highest standards of customer service.

Key Responsibilities
  • Asset Protection
    • Communicate effectively with leadership regarding security incidents and investigations
    • Maintain a professional relationship with local law enforcement agencies
    • Collaborate with law enforcement and other retailers to identify and mitigate organized retail crime threats
    • Assist leadership with cash handling and transfers
    • Monitor customers and employees for potential security risks and take appropriate action to prevent theft and fraud
    • Conduct surveillance and apprehend individuals engaged in theft activity, while adhering to company policies and procedures
    • Monitor video feeds and conduct on-site interviews as needed
    • Maintain accurate records of security incidents and investigations
    • Stay up-to-date on CCTV surveillance equipment and procedures
    • Assist in monitoring store compliance with security policies and procedures
  • Safety
    • Help mitigate security risks to create a safe environment for employees and customers
    • Welcome customers, visitors, and vendors professionally and assist them in locating staff
    • Issue electric shopping carts to customers and assist with wheelchairs and shopping carts
    • Examine and properly tag property being brought into the store
    • Monitor facilities and parking areas, directing traffic during special events or heavy customer traffic
    • Conduct regular floor and exterior walks to ensure customer and facility safety
    • Complete monthly reports on safe or unsafe practices
  • First Responder
    • Assist customers and staff with vehicle break-downs and lock-outs
    • React to situations such as shoplifting, medical emergencies, and inclement weather
    • Be available to work varied schedules, including nights, weekends, and holidays
    Requirements
    • Customer Service
      • Treat coworkers, customers, and business partners with respect and professionalism
    • Culture
      • Approach daily tasks with energy and a sense of urgency
      • Cultivate a deep desire to become a knowledge expert in your role
      • Show respect and appreciation for others and Scheels
      • Arrive to work and meetings on time
    • Team Mentality
      • Show a genuine interest in helping others before yourself
    • Teach-ability
      • Be eager to listen, learn, and apply knowledge
      • Be able to adapt to a changing work environment
      • Apply basic math, grammar, punctuation, and spelling concepts
    • Dress Code
      • Meet Scheels' dress and grooming expectations
    • Efficiency
      • Demonstrate pride and ownership of your work
    Education and Experience
    • High School Diploma or equivalent preferred
    • Proven track record of strong communication and organization skills
    • Preference for candidates with prior loss prevention experience (2-3 years)
    • Currently certified or willing to become certified in CPR and OC foam deployment
    Schedule

Ability to work nights, weekends, and/or early morning hours based on business needs

Physical Requirements

Must be able to sit, stand, bend, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation

Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects