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Customer Service Sales Associate

2 months ago

Kennedy Space Center, United States Hilton Grand Vacations Full time
Job Overview

At Hilton Grand Vacations, we take pride in our diverse team that reflects the variety of vacation experiences we provide. Our commitment is to foster a workplace that encourages professional growth, enabling our team members to enhance their current skills and learn new ones to further their careers. If you are looking to elevate your career, consider becoming a part of our Call Center team and embark on an exciting journey.

As an Inbound Sales Consultant, you will leverage your interpersonal skills and positive attitude to assist prospective guests in realizing their vacation aspirations. Your responsibilities will include engaging with potential clients over the phone, qualifying leads, and marketing our exclusive vacation packages for a preview of our luxurious resorts.

  • Market mini vacation packages for various property locations while adhering to corporate telemarketing guidelines in both inbound and outbound settings.
  • Utilize training-acquired skills to address objections and successfully close sales.
  • Disseminate only HGV-authorized information, ensuring its accuracy.
  • Maintain a positive and motivated attitude, especially when interacting with Hilton guests, colleagues, supervisors, and management.

Position Details

  • Compensation structure includes hourly pay plus commission (Top performers average over $100,000 annually).
  • Paid training spans 4 weeks, from 9:00 AM to 5:00 PM, Monday through Friday.
  • Full-time schedule with multiple shift options available.
  • On-site position.

Why Employees Appreciate Working Here

· Access to earned pay prior to payday through DailyPay.*

· Comprehensive Medical, Dental, Vision, and 401(k) with company match starting on Day One.

· Generous Paid Time Off and Sick Leave programs.

· GO Hilton discounted hotel rates globally.

· Tuition reimbursement initiatives.

· Recognition programs and rewards.

· Opportunities for internal growth and career advancement.

· And much more.

Qualifications

At Hilton Grand Vacations, our mission is to brighten someone's day, every day. We thrive in a dynamic and energetic environment where we assist our guests in enjoying life to the fullest by introducing them to new destinations and providing them with more time to reconnect. Experience the joy of creating lasting memories and demonstrating to our guests how grand life can be.

To excel in this role, you must meet the following minimum qualifications:

  • High school diploma or equivalent experience.
  • Preferred: 1 year of prior sales or telesales experience.
  • Strong typing abilities and computer proficiency.
  • An engaging, outgoing personality with a passion for helping others achieve their vacation ownership dreams.

Preferred Qualifications

  • Experience in timeshare sales is advantageous.
  • Prior experience in an inbound or outbound sales call center is beneficial.
  • Proficiency in Microsoft Office, including Outlook and Word.

Our commitment to excellence has been recognized through various accolades, including being named to Newsweek's Top 100 Most Loved Workplaces list for 2022 and 2023, being highlighted as a top company in Travel & Hospitality by LinkedIn in its 2022 Top Companies Industry Edition, ranking first in the hotel and travel sector on the Dave Thomas Foundation's "Best Adoption-Friendly Workplaces" list, and achieving Great Place to Work certification in 2022.

We are an equal-opportunity employer and value diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other employment benefits and privileges. Please reach out to request accommodations.