Customer Service Representative

3 weeks ago


Rockland, Maine, United States Planet Fitness Full time

The estimated salary for this position is around $40,000 per year.

About the Role

We are looking for a Customer Service Representative to join our team at Planet Fitness. In this role, you will be responsible for providing top-notch customer service to our members and guests. This includes greeting members, checking them in, and answering phone calls in a friendly and professional manner.

You will also be responsible for assisting with new membership sales, managing amenities, and communicating updates and events to our members. Additionally, you will be expected to respond to member questions and concerns in a timely and professional manner.

This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You must be able to lift up to 50 pounds and be comfortable with frequent cleaning and maintenance tasks.

Key Responsibilities
  • Greet members and guests, provide exceptional customer service
  • Answer phones in a friendly manner and assist callers with questions
  • Check members in, tour, and sign up new members, log amenities, and communicate updates and events
  • Respond to member questions and concerns in a timely and professional manner
  • Conduct beverage or merchandise purchases on the point of sale system
Requirements
  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work effectively in a fast-paced environment
  • Strong communication and interpersonal skills
  • Ability to lift up to 50 pounds
Benefits

We offer a competitive salary and benefits package, including health insurance, paid time off, and training and development opportunities.



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