DSW Retail Sales Associate

3 days ago


Frederick, Maryland, United States Designer Brands Full time
About Designer Brands

As one of North America's largest designers, producers and retailers of footwear and accessories, Designer Brands is a leader in the industry. Our mission is to empower associates and build strong teams that are poised to disrupt the retail and footwear landscape through positive change.

Job Description

The DSW Retail Sales Associate role plays a vital part in delivering an exceptional customer experience. As a member of our store team, you will be responsible for providing friendly service to customers shopping in-store and those engaging through omni-channel services. You will assess customer needs and provide assistance by executing the company's customer service model, always putting the customer first.

Key Responsibilities:
  • Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.
  • Share the benefits of the DSW Loyalty program and enroll new members.
  • Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.
Requirements:
  • Must have the availability to meet the needs of the business.
  • Professional, friendly, and customer service focused.
  • Ability to move with tempo to meet time bound expectations.
  • Good verbal and written communication skills.
  • Proficient in use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
Compensation and Benefits

The estimated pay range for this position is $17.40 to $18.40 per hour. The successful candidate's actual pay rate offer will take into account a wide range of job-related factors, including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidate's location, and other organizational needs. We also offer benefits such as health insurance, paid or unpaid time off work, and/or retirement benefits, unless required by law. Benefits eligibility may vary based on where you work and your position.



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