Senior Desktop Support Specialist
2 weeks ago
We are seeking a skilled Desktop Support Specialist to provide expert technical support for our warehouse facility.
The ideal candidate will have a minimum of 2+ years' experience in supporting RF devices, barcode scanners, Windows OS, and printer support.
This is a long-term contract engagement that requires the successful candidate to work on-site at our client's warehouse facility.
Key Responsibilities:- Perform daily equipment inspections and preventive maintenance to ensure optimal performance and minimize downtime
- Manage and maintain an inventory of assets to guarantee readiness and prevent incident impact
- Create and maintain IT processes and procedures to support site operations; lead local project management for site technical refreshes, end-user equipment deployments for expansions, and end-user equipment deployments for site startups
- Install, upgrade, maintain, troubleshoot, and repair software and computer devices, mobile phones, scanners, network equipment, printers, telephones, etc.
- Provide training, mentorship, and leadership to other technicians
- Ensure exceptional service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends, and recommending system improvements
- Make technical recommendations to site leadership regarding problems, projects, and releases
- Create batch files or PowerShell scripts for asset management and incident resolution
- Technical Competencies:
- Basic Computer Skills
- Quickly learns and achieves proficiency in end-user equipment and new software applications as needed
- Subject matter expert for End-User IT Systems
- Familiar with most widely known and emerging tools and technologies
- Familiar with Service Now ticketing system and SolarWinds network monitoring tool
- Non-Technical Skills:
- Analytical Skills
- Identify opportunities to increase accuracy and optimize resources; develop/recommend/implement solutions
We require an individual who is analytical, has excellent communication skills, and can prioritize tasks effectively. The ideal candidate should be familiar with Service Now and SolarWinds tools.
Compensation PackageThe estimated salary range for this role is $60,000 - $80,000 per annum, depending on experience and qualifications.
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Desktop Infrastructure Specialist
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