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Jack in the Box Team Member

1 month ago

Kansas City, Missouri, United States Our Team Full time
Key Responsibilities

As a Jack in the Box Team Member, you will be responsible for delivering exceptional guest experiences by providing excellent service, great tasting/quality food, and a clean restaurant environment.

Guest ExpectationsWell-Trained
  • Always says YES to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
  • Is very knowledgeable and answers guest questions quickly and accurately.
  • Is well prepared and remains calm and productive during busy times; does not look rushed.
Neat and Well-Groomed
  • Follows JIB uniform and grooming standards.
  • Cares about looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.
Friendly
  • Acknowledges each guest with a smile, treats everyone with care and respect, always has a positive and friendly attitude.
  • Makes guests feel welcome and special by being ready, smiling, and connecting.
  • Follows the JIB Hospitality Model on how to treat guests.
Well-Staffed
  • Maintains restaurant cleanliness (interior/exterior).
  • Is ready and prepared to serve guests as they arrive.
  • Is organized and responsible.
  • Asks for help, when necessary, to meet guests' needs.
  • Is a good team player and assists co-workers when able.
  • Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.
Key Skills
  • Treats fellow team members with care and respect.
  • Is a good team player.
  • Has a positive can-do attitude.
  • Is dependable and reliable.
  • Is willing to help others.
  • Keeps calm and does not show signs of stress.
  • Is open and willing to work with people of all backgrounds.