Retail Operations Manager
3 days ago
Spring Footwear Corp. is a leading manufacturer of footwear, dedicated to providing high-quality products and exceptional customer service. We are seeking a talented Store Manager to join our team at the Jackson Premium Outlets in New Jersey.
About the Role:
This is a full-time position responsible for driving sales results, providing world-class customer service, and fostering a positive store culture. The successful candidate will serve as the face of the brand, collaborating with the field management team to achieve business objectives.
Main Responsibilities:
* Create a successful and positive sales culture that drives performance across all associates
* Drive a team-oriented selling environment that benefits the Spring Step brand, associates, and guests alike
* Set achievable yet growth-focused goals for self and associates, ensuring proper staffing levels and effective communication
* Oversee store recruitment, talent development, and employee relations
* Lead teaching, coaching, and training of store associates within an established timeframe
* Analyze store Profit & Loss (P&L) to drive financial performance
* Adhere to policies and procedures related to loss prevention and shrinkage
* Champion company initiatives and lead change management efforts
Key Performance Indicators (KPIs):
* Drive sales culture by leveraging incentives and celebrating successes
* Use daily productivity targets to ensure proper staffing levels and communicate goals to associates
* Analyze P&L and other store data to manage controllable costs and meet KPIs
Requirements:
* 1-3 years of prior retail experience
* Minimum of 3-6 months in a management role
* Proven track record of building business and customer loyalty
* Experience working for a retail company with oversight from field leadership
* Understanding of basic business and financial reports
* Proficiency with basic software
Benefits:
* Competitive wages and benefits package
* Profit-sharing program
* Advancement opportunities
Location:
Jackson Premium Outlets, Jackson, NJ
About Spring Footwear Corp.:
We are an Equal Employment Opportunity (EEO) employer. All employment is contingent upon the successful completion of a drug and background screening, as applicable to the job specifications.
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