Endpoint Analyst

4 days ago

Lillington, North Carolina, United States Campbell University Full time
Job Summary

The Associate Endpoint Analyst plays a crucial role in ensuring the availability, functionality, and adequacy of endpoint technologies to meet the needs of end-users and the university as a whole. This position involves analytical, technical, and administrative work to plan, install, maintain, and manage endpoint technologies, including computers, mobile devices, printers, and common endpoint applications.

Key Responsibilities
  • Communicate effectively with constituencies and teammates
  • Troubleshoot, diagnose, and repair endpoint issues
  • Effectively research to solve issues and discover new solutions
  • Use and manage tools and applications required to support endpoint assets
  • Understand endpoint networking
  • Deploy new hardware and software
  • Respond to incidents in a timely manner
  • Consult with end-users and department representatives
  • Be an active member of project teams when required
  • Document activities and solutions
  • Uphold and abide by all Campbell University policies and procedures
Requirements
  • An Associate's degree or 3 years of professional hands-on computer support experience
  • A certification or HDI Desktop Technician certification is preferred
  • Experience in a higher education or non-profit sector is also preferred
Preferred Skills
  • Understand the basics of Windows, MacOS, Android, and iOS Operating Systems
  • Demonstrable skills for and commitment to good customer relationship management
  • Communicate effectively to all groups through both oral and written channels
  • Maintain strict confidentiality and attention to detail
  • Knowledge of Microsoft Office 365 applications, email clients, and Internet Browsers

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