Library Assistant II

3 weeks ago


Huntsville, Texas, United States Sam Houston State Full time
Job Summary

We are seeking a highly skilled and detail-oriented Library Assistant II to join our team at Sam Houston State University. This role will provide exceptional customer service at the Library Service Desk and support various duties in the Library Public Services department.

Key Responsibilities
  • Staff the Service Desk for an average of four hours per day, with additional coverage during staff shortages.
  • Provide Circulation and Reserves services at the Service Desk.
  • Answer complex patron or faculty inquiries via telephone, email, or in person, including researching patron accounts and interpreting policy.
  • Monitor virtual chat and handle patron cash and credit payments as needed.
  • Supervise student assistants, prioritizing, delegating, and monitoring work.
  • Assist in the training of student assistants and recommend revisions to policy and procedures as needed.
  • Contribute to building security and assist in closing the library building.
  • Process patron Recalls and Holds, including book searches associated with Holds.
  • Manage Lost & Found, including UPD pickup of valuables and delivery of other items to Property.
  • Process Reference material standing orders according to established rules.
  • Perform pocket-part updates for legal materials, including training the Lead Student in Circulation and quality control checks.
  • Enter data for instruction feedback forms from Research & Instruction librarians.
  • Maintain a list of Public Services signage types/locations and audit for accuracy.
  • Audit selected Public Services web pages for accuracy and request updates as needed.
Requirements
  • Associate degree or sixty hours of college required.
  • Library experience preferred, with additional experience considered in lieu of education.
Working Conditions

This position requires working assigned Saturdays on a rotation schedule with other Access Services staff. Regular semesters will have hours of 9a-6p, while interim and summer semesters will have hours of 8a-5p.

Software Used

The primary computer software used on the job includes Microsoft Outlook, Teams, Word, Excel, Sirsi Workflows, TouchNet computer point of sale system, and other specialized library software.


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