Highly Skilled Technical Support Specialist

1 week ago


Stuart, Florida, United States MILLENNIUMSOFT Full time
Job Description

The IT Service Desk at MillenniumSoft provides essential support for information technologies. As a technical support specialist, you will be responsible for ensuring customer satisfaction in every step of problem resolution.

Key Responsibilities:

  1. Investigate and resolve technical issues reported by customers using a knowledgebase to find the correct solution.
  2. Provide general information about computing services and access to services provided by IT and other departments.
  3. Recognize questions that go beyond the scope of services provided by the IT Service Desk and make accurate referrals to other service providers as needed.
  4. Work directly with customers to resolve their problems accessing Liberator networked services.

Requirements:

  • Bachelor's degree in Information Technology or related field and/or 1 year IT work experience.
  • Past work experience in a high-traffic customer service setting.
  • Excellent verbal and written communication skills.
  • Knowledge of commonly used concepts, practices, and procedures for end user technical support.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to reach, kneel, bend, stand, walk, sit; use hands to finger, handle, or feel and talk or hear.

Salary: $45,000 - $60,000 per year, depending on experience.



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