Customer Support Associate
3 weeks ago
We are seeking a highly motivated and organized Customer Support Representative to join our team at AquaCal AutoPilot, Inc.
This is a full-time position requiring Monday through Friday work hours from 8:00am to 5:00pm with no night or weekend shifts.
The successful candidate will be responsible for:
- Answering incoming phone calls in a timely and professional manner
- Performing basic troubleshooting and resolving customer issues
- Entering service calls into the database
- Completing database entries accurately and efficiently
- FOLLOW UP CALLS to ensure customer satisfaction
- Other duties as assigned by management
To be considered for this role, you must have:
- A High School Diploma or equivalent
- At least 2 years of experience in a call center environment handling phone queues
- A positive, enthusiastic, and flexible attitude
- The ability to work effectively in a team environment
- Excellent communication skills
- Proficiency in Microsoft Office (Outlook, Teams, Word, Excel, etc.)
- Experience with technology-based support is preferred
- Familiarity with the swimming pool industry is also preferred
In return for your hard work and dedication, we offer a competitive salary of approximately $40,000 per year, plus benefits including health, dental, and vision insurance, short-term/long-term disability insurance, 401(k), Roth, and a comprehensive wellness program.
We pride ourselves on being a leader in the industry, and our employees enjoy:
- Participation in the Team Horner Employee Stock Ownership Plan
- Tuition reimbursement
- Ongoing industry training
- Yearly performance and long-service awards and events
- Paid time off, including holidays, vacation, and personal days
- An extensive wellness program featuring one-to-one coaching, healthy living seminars, exercise facilities, and classes
- A state-of-the-art facility with an on-site gym
- Customized hands-on training
- Tenure teammates and growth opportunities
- A positive and friendly work environment
- Merchandise discounts
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