Travel Consultant
7 days ago
We are seeking an experienced and skilled Travel Counselor to join our team at AAA NCNU. As a key member of our sales team, you will be responsible for providing exceptional travel experiences to our members.
Job SummaryThis is an onsite position located in Redding, California, requiring Monday through Friday office hours and weekends off. The successful candidate will have a strong consultative selling style, excellent communication skills, and the ability to stay up-to-date with industry developments and trends.
About UsAt AAA NCNU, we strive to deliver amazing service and help our members outsmart life's roadblocks. We believe that everything you do outside of work adds to who you are at work, and we're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Key Responsibilities- Sell international and domestic vacation packages, cruises, tours, hotel, car rental, rail, and air travel to meet members' needs and expectations.
- Research and evaluate relevant travel products to match members' requirements, ensuring exceptional customer experiences.
- Stay informed about world events, travel industry developments, and trends to provide valuable information to members.
- Process and interpret travel documents, informing members of governmental requirements and regulations.
- Initiate contact with members and past customers to prospect for new business and encourage repeat business.
- Cross-sell insurance products (P&C, Life), new membership accounts, and other relevant services to enhance members' experiences.
- Bachelor's degree or equivalent experience in a related field.
- 2+ years of recent experience selling international and domestic travel services, preferably with GDS experience (Apollo/Galileo/Travelport).
- Knowledge of travel products, worldwide geography, and the ability to read and interpret maps and brochures.
- Strong consultative selling skills, excellent communication skills, and the ability to listen to members' needs.
- Bilingual communication skills are a plus.
We offer a competitive hourly base salary + commissions, as well as benefits including medical, dental, vision, wellness programs, paid holidays, and paid time off. Our collaborative environment values your contribution to providing exceptional service to our members.
SalaryThe estimated salary range for this role is between $43,981.00 - $54,975.00 per year, depending on experience. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses, with top performers earning more.
New Travel Counselors are eligible for a bonus guarantee for the first five quarters.
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