U-Haul Support Specialist
3 weeks ago
**Job Overview:** We are seeking a skilled Rental Services Representative to join our team. As a Rental Services Representative, you will be responsible for assisting customers with U-Haul products and services, inspecting and maintaining equipment, and using up-to-date technology to dispatch and return equipment.
This role involves working as part of a supportive team to provide exceptional customer service and ensuring that customers receive the help they need on their journeys. You will also participate in ongoing continuous education through U-Haul University.
**Estimated Salary:** $45,000 - $65,000 per year.
**Responsibilities:**
- Assist customers inside and outside a U-Haul center with U-Haul products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and inspect equipment on the lot including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Install hitches and trailer wiring.
- Filling propane (certification offered through U-Haul upon employment).
- Driving a forklift (certification offered through U-Haul upon employment).
**Requirements:**
- Valid driver's license and ability to maintain a good driving record.
- High school diploma or equivalent.
**Work Environment and Physical Demands:** The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
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