Healthcare Technology Program Manager III

6 days ago


New York, New York, United States Mount Sinai Hospital Full time
Stratajazz IT Operations Product Owner

**Estimated Salary:** $140,000 - $160,000 per year

Join our dynamic team at Mt. Sinai Hospital as a Stratajazz IT Operations Product Owner. As a Subject Matter Expert, you will own the platform, providing technical expertise to conduct specific performance or functional tests associated with resolving issues regarding Stratajazz. Your role will involve managing the Operational Services provided by 3rd party vendors, including monitoring operational metrics and SLAs, facilitating service reviews with the business/IT stakeholders, and coordinating escalations where needed. Additionally, you will partner with the business in supporting operational changes to the application portfolio driven by business events, process improvements, bug fixes, or software releases.

Key Responsibilities:
- Own the platform and provide technical expertise to conduct specific performance or functional tests associated with resolving issues regarding Stratajazz.
- Manage the Operational Services provided by 3rd party vendors, including monitoring operational metrics and SLAs, facilitating service reviews with the business/IT stakeholders, and coordinating escalations where needed.
- Partner with the business in supporting operational changes to the application portfolio driven by business events, process improvements, bug fixes, or software releases.

Requirements:
- Twelve years of related experience, In-depth knowledge of associated technology areas that could impact area of responsibility; healthcare technology experience preferred.
- ~10 years of experience and expertise in Forecasting, Planning and Cost Accounting is a must.
- Good Project management skills, planning and organization skills desired.

About Us:
Mt. Sinai is committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve.

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