Field Service Specialist
1 month ago
We are seeking a highly skilled Field Service Specialist to join our team at Aventiv Technologies, LLC. In this role, you will be responsible for traveling to various facilities to maintain, repair, and resolve issues on all company products, features, and equipment.
Responsibilities- Primary representative between on-site facility personnel, Account Management & other company personnel.
- Setting up and maintaining individual tablets for users.
- Repairs phones, kiosk, video terminals, WAP's, tablets, and other required equipment within correctional facilities.
- Providing technical support and troubleshooting issues with tablets.
- Ensuring security measures are in place to prevent misuse of the tablets.
Collaborates with staff to coordinate schedules and train incarcerated individuals on responsible tablet usage.
Key responsibilities include:
- Maintaining inventory and returning extra or damaged inventory.
- Communicating with dispatchers and providing ETA information.
- Troubleshooting complex issues and interfacing with multiple departments.
- Assisting with Securus customer education and training.
- Providing administrative services, including data entry and reporting.
Requirements
- High School education or equivalent.
- 1+ years of installation, repair, and maintenance of communication and networking devices.
- Experience with Windows OS, VOIP, and wireless technology.
Preferred qualifications: 2+ years of experience, previous work in law enforcement or correctional environment.
Physical requirements: standing, sitting, walking, speaking, listening, bending, reaching, lifting up to 50 pounds, specific vision abilities.
Compensation
$22.36-$25.49/hour, health insurance, 401(k), disability, life insurance, paid time off, and voluntary benefits.
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