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Retail Banking Specialist

2 months ago

Rehoboth Beach, Delaware, United States TD Bank Group Full time
Job Description

We are seeking a highly skilled and customer-focused Retail Banker II to join our team at TD Bank Group. As a Retail Banker II, you will play a key role in delivering exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities
  • Act as a subject matter expert in the store, providing guidance and support to customers and colleagues on all products and services offered by TD Bank.
  • Makes product recommendations based on customer needs and highlights product features and benefits that support customers through challenging times and life events.
  • Establishes and nurtures customer relationships by consistently displaying product knowledge and actively listening to customer needs.
  • Utilizes customer relationship management tools to proactively identify customer solutions and lead-focused outbound sales activities.
  • Evaluates issues, errors, and problems based on practices and existing precedents or procedures and independently resolves customer problems escalating when necessary.
Requirements
  • HS Diploma or GED required; 2-year degree preferred.
  • 2+ years of related experience working with customers and/or sales in any capacity.
  • Teller experience (Preferred).
  • Cross-trained to take customer transactions upon hire.
  • Superior customer service skills.
  • Strong organization skills to handle multiple tasks in a fast-paced environment.
  • Excellent communication skills with the ability to be concise, clear, and consistent.
  • Demonstrated effective problem-solving skills.
  • Demonstrated ability to schedule and prioritize work.
  • Demonstrated ability to work independently and within deadlines.
  • Proficient in Microsoft Office.
  • Ability to provide community services, including but not limited to, financial education classes.
  • Notary License (Preferred).
What We Offer

At TD Bank Group, we offer a comprehensive total rewards package that includes a competitive salary, variable compensation, and a range of benefits and perks. We are committed to providing our colleagues with the support and resources they need to succeed in their careers and achieve their goals.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are interested in this opportunity, please submit your application through our website.