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Patient Care Coordinator
2 weeks ago
About This Role
This position plays a pivotal role in ensuring efficient patient care and smooth daily operations in a fast-paced medical environment. As a key member of our healthcare team, you will blend clinical expertise with compassion to deliver high-quality care to patients from diverse backgrounds and with various medical needs.
Responsibilities
- Patient Preparation: Prepare patients for exams and treatment by taking and recording vital signs, symptoms, and other necessary measurements and recording chief complaint; document pain scores as appropriate. Report condition of patient which may be indicative of change in the patient's condition to the clinician.
- Assisting Providers: Assist providers with exams and minor in-office procedures, including taking patients' blood pressure, documenting respiration and heart rate/pulse, taking temperature ear irrigation, and performing EKGs. Act as chaperon as needed. Use universal blood and body fluid precautions at all times and personal protective equipment as needed. Responsible for prioritization of patient flow through clinical process.
- Care Coordination: Coordinate and manage patient care, including pre-certifications, authorizations, prescriptions, and scheduling of patients. Responsible for communicating test results to patient. Act as a resource to clinician to provide optimal patient care. May administer medications in accordance with established policies and procedures or as directed.
- Clerical Support: Provide clerical support with patient/client notifications and documentation, which may include completing medical records, labs, authorizations, X-Rays, hospital records, and any previous care pertaining to each patient visit. Provide complete and accurate information necessary for billing related to the patient encounter in a timely fashion.
- Maintenance and Supplies: Maintain a clean, functional environment, including cleaning and disinfection of equipment, exam rooms, and storage areas. Disinfect equipment and instruments using appropriate solutions following sterilization procedures. Follow manufacturer's recommendations and OSHA guidelines in handling of hazardous substances. Perform basic maintenance of equipment and coordinate needed maintenance for prompt repairs.
- Supply Management: Order supplies and stock patient care areas. Monitor inventory, including medication/injectables and immunizations (e.g., expired medications/equipment and recalls).
- Effective Communication: Develop and maintain an effective communication mechanism with all external and internal customers. Exemplify service orientation and behaviors in all contacts.