Customer Service Representative

12 hours ago


Sioux Falls, South Dakota, United States Sammons Financial Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sammons Financial Group. As a Customer Service Representative, you will be responsible for providing exceptional service to our policyholders, agents, and internal stakeholders.

Key Responsibilities
  • Customer Service: Respond to inbound calls, emails, and other inquiries from policyholders, agents, and internal stakeholders in a professional and friendly manner.
  • Policy Support: Provide support to policyholders and agents regarding policy values, features, and benefits, as well as coverage options and other related matters.
  • Product Knowledge: Acquire and maintain working knowledge of our company's products, including staying up-to-date on changes to procedures and completing required training courses.
  • Regulatory Compliance: Display a working knowledge of premium and contribution regulations, and correctly identify appropriate regulations to ensure proper handling of requests.
  • Communication: Verify and provide explanations for tax documents, and consult and coordinate with other departments as needed.
  • Quality and Productivity: Meet departmental expectations for phone and written quality, average handle time, held and consulted calls, and availability checks.
Requirements
  • Education: Bachelor's Degree Preferred
  • Experience: Previous customer service/call center experience Preferred
  • Skills: Excellent verbal and written communication skills, strong organizational skills, and ability to work efficiently and independently or in a team environment.
What We Offer
  • Competitive Benefits: Health, Dental, Vision, Company Paid Retirement, PTO, and Holiday Pay
  • Employee Stock Ownership Plan (ESOP): A 100% company-funded retirement plan
  • Work-Life Balance: Friday afternoons off all year long, competitive PTO, and generous number of paid holidays
  • Incentive Program: Monetary rewards based on individual and/or overall company performance


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