Helpdesk Support Specialist

2 weeks ago


Belgrade, Montana, United States State of Maine Full time
Job Description

We are seeking a highly skilled Helpdesk Analyst to join our team in the State of Maine. As a key member of our support staff, you will provide top-notch technical assistance to our users, ensuring they have the resources they need to succeed.

The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for staying up-to-date on the latest technology trends. If you're a motivated individual with a keen eye for detail, we encourage you to apply for this exciting opportunity.

Responsibilities:

  • Provide tier 1 technical support for enterprise applications and infrastructure divisions
  • Install, configure, and maintain campus-specific software and services
  • Collaborate with college employees, the Helpdesk Manager, and MCCS Associate Chief Information Officer to develop information technology plans

Requirements:

  • Strong knowledge of multiple user and server hardware, software, and Software as a Service environments
  • Ability to communicate effectively orally and in writing
  • Skilled in providing support in research, development, and maintenance of desktop documentation

Salary: $40,000 - $60,000 per annum, depending on experience



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