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Customer Service Team Member
1 month ago
We are a leading full-service provider of label and packaging solutions, serving various industries across the U.S. and Canada.
About UsAt Resource Label Group, we pride ourselves on delivering cutting-edge label printing with a national reach and local touch. Our employee-centric culture is driven by technology and focused on providing valuable, creative solutions to our clients.
Job DescriptionThis role supports the sales cycle by facilitating customer orders for products via order entry and basic account servicing.
- Collects customer information and product specifications.
- Reviews purchase orders before accepting them and confirms details.
- Processes new purchase orders into the system, including delivery or shipping requirements.
- Routes supplies, job jackets, and materials to work areas for production.
- Routes inquiries and complaints in a timely manner, demonstrating excellent service and follow-through.
- Prioritizes workload as necessary to meet business needs.
- Receives tickets for shipped or delivered products and begins the billing process.
The ideal candidate will have excellent technology and communication skills, a passion for customer service, and previous experience working in a manufacturing or similar environment.
ResponsibilitiesKey responsibilities include:
- Speaking directly with internal and external customers.
- Processing purchase orders and ensuring accurate delivery or shipping details.
- Maintaining clear and fluid communication with plant personnel regarding special orders.
- Responding to inquiries and complaints in a timely manner.
- Prioritizing tasks to best meet business needs.
We seek an individual with one to two years of related experience and/or training, or an equivalent combination of education and experience.
- Previous experience in a manufacturing or similar environment is preferred.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to effectively present information and respond to questions from groups of managers, vendors, and customers.
We offer a competitive compensation package, including:
- A salary range of $45,000 - $55,000 per year, based on experience and qualifications.
- Paid Time Off and Paid Holidays.
- Comprehensive Medical, Dental, and Vision coverage.
- Company-paid Short-Term Disability Insurance and Life Insurance.
- Additional Benefits: Long-Term Disability, Supplemental Life, Accident, and Critical Illness Coverage Plans.
- Excellent 401(k) retirement plan with generous company contributions.
We believe in investing in our employees through onsite training and unlimited growth potential within our organization.