Programmer Analyst 2 Position

4 days ago

Albuquerque, New Mexico, United States University of New Mexico Full time
Job Summary

The University of New Mexico is seeking a skilled Programmer Analyst 2 to join our IT Applications team. As a key member of our Enterprise Applications Support Team, you will be responsible for administering and supporting a wide variety of applications, including Banner and other integrated systems.

Key Responsibilities
  • Fulfill service requests related to accounts and web-hosting.
  • Respond to incident tickets by gathering facts, researching issues, and analyzing potential solutions.
  • Work with team members and customers to resolve issues and fulfill requests.
  • Assist in developing and improving support documentation for new and existing applications.
  • Use discretionary judgment to perform analysis of business objectives and develop solutions for problems of moderately advanced complexity.
  • Participate in the division's on-call process, requiring availability after hours for two to three weeks a year.
  • Complete custom application modifications to enhance functionality per requests and proper approvals received from the functional steward.
  • Maintain current knowledge of relevant technology, programming skills, hardware, and applications.
Requirements
  • Bachelor's degree.
  • At least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.
Preferred Qualifications
  • Experience supporting and managing a wide variety of applications.
  • Effective communication of technical information to end-users and support staff.
  • Ability to work in a fast-paced environment.
  • Experience working with vendors to resolve issues.
Technical Requirements
  • Understanding of core web development technologies, including HTML, CSS, XML, and JavaScript.
  • Knowledge of web hosting and development environments.
  • Basic server system administration.
  • Basic networking concepts and practices.

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