Community Maintenance Manager

4 weeks ago


Davenport, Florida, United States D.R. Horton Full time

About Us
D.R. Horton, Inc., a leading homebuilder in the U.S., was founded in 1978 and is a publicly traded company listed on the New York Stock Exchange. We specialize in constructing high-quality homes for entry-level and first-time move-up markets. Our mortgage and title subsidiaries provide financing services for homebuyers.

Visit our website at www.drhorton.com for more information.

Job Description

We are currently seeking a skilled Service Manager-PM to join our team. As a Service Manager, you will be responsible for maintaining our Build-To-Rent communities and ensuring exceptional customer satisfaction. Your key responsibilities include:

  • Evaluating resident repair issues to determine if they are warrantable items.
  • Processing and completing written or electronic work orders and/or verbal requests from residents for home repairs.
  • Performing necessary repairs to homes, such as carpentry work, drywall, texture repair, and painting.
  • Scheduling and managing subcontractors to make designated warranty and make-ready/turn repairs.
  • Certifying warranty work is completed within contractor obligations.
  • Following up with homeowners to ensure concerns are addressed in a timely and professional manner and satisfaction of work is met.
  • Soliciting online reviews to increase profit.
  • Processing charge-back documentation and invoices.
  • Maintaining an essential inventory of parts and supplies needed to perform customary work.
  • Registering and tracking warranty status for all applicable items.
  • Completing construction and acceptance walks on ready homes to ensure the highest quality standards are met.
  • Fielding emergency service calls when on call during nights and weekends.
  • Managing the move-out turn process, including the physical move-out and exchange of keys, identifying repairs, turn cost estimates, and vendor selection.
  • Conducting move-in and out orientation processes, including the condition of the home and arranging for any work to be done as identified during the move-in inspection.
  • Maintaining the grounds, common areas, and amenities.

Required Skills and Qualifications

  • High school diploma or general education degree (GED).
  • Five to seven years related experience, including carpentry work, drywall, texture repair, and painting.
  • A vehicle capable of carrying supplies, valid driver's license, personal supply of general tools, and willingness to drive among designated communities during the day and night.
  • Ability to work independently and be productive without supervision.
  • Proficiency with MS Office and email.
  • Ability to stand and walk for four hours straight or up to eight hours a day; sit for extended periods; kneel and bend at the waist; climb, balance, and stoop; crouch or crawl; walk up and down stairs; walk on uneven terrain; use hands to fingers to handle or feel; reach with hands and arms; talk and hear.
  • Ability to lift and/or move up to 50 pounds.

Benefits

  • Estimated salary: $60,000 - $80,000 per year.
  • Medical, Vision, and Dental insurance.
  • 401(k) plan.
  • Employee Stock Purchase Plan.
  • Flex Spending Accounts.
  • Life Insurance.
  • Vacation, Sick, Personal Time, and Company Holidays.

Other Information

We offer an excellent benefits package and a competitive salary. If you are a motivated and skilled individual looking for a new challenge, please submit your application. Join our winning team and build your future with D.R. Horton, America's Builder



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