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Dietary Assistant

2 months ago

Martinsburg, West Virginia, United States WVU Medicine Full time
About the Role

We are seeking a highly motivated and detail-oriented Dietary Assistant to join our team at WVU Medicine. As a Dietary Assistant, you will play a critical role in providing exceptional patient care and ensuring the highest quality food service experience.

Key Responsibilities
  • Prepare all work areas for operation, including filling buckets with sanitizing solution and maintaining sanitizer strength throughout the shift.
  • Set up areas, restock, clean, and organize assigned areas, maintaining cleanliness throughout the shift.
  • Produce and maintain attractive, appetizing, and quality food and beverage products.
  • Utilize leftovers using the first-in, first-out method.
  • Follow menu cycles, proper portions, and standardized recipes to prepare food items in batch production.
  • Provide quality services to result in customer/patient satisfaction.
  • Greet customers, politely ask for orders, and efficiently serve customers.
  • Remain focused on the customer and service throughout the encounter.
  • Be knowledgeable about food ingredients and allergens, and ask cooks or managers if unsure.
  • Address customer complaints in a polite and professional manner, seeking management assistance when needed.
  • Remove trash from service areas promptly.
  • Clean spills promptly and post caution signage as needed.
  • Merchandise areas through clean, uncluttered, attractive, and orderly arrangements of work areas.
  • Ensure all activities meet sanitation, safety, and quality control guidelines set forth by departmental policies.
  • Properly use cleaning chemicals.
  • Document refrigerator, dish machine, or other equipment temperatures as assigned.
  • Alert facilities and management of malfunctioning equipment.
  • Properly operate, clean, and store equipment in assigned areas.
  • Properly clean and sanitize work surfaces throughout scheduled shifts.
  • Properly store and label food items and chemicals.
Physical Requirements
  • Ability to lift up to 50 pounds.
  • Ability to pull a fully loaded patient meal cart (approximately 250 pounds).
  • Ability to stand for entire shifts.
Working Environment
  • Ability to effectively work in noisy settings and under deadline pressures.
  • Work area may be hot and/or wet.
  • Interaction with customers in some assignments.
  • Work with cleaning and dishwashing chemicals.