Cargowise SME/Architect

1 day ago

Dallas, Texas, United States Inspiration Global Full time

Job Summary:

Inspiration Global is seeking a highly skilled Cargowise SME/Architect to join our team. As a key member of our logistics team, you will play a critical role in the implementation, integration, and support of the Cargowise One platform across various logistics verticals.

Key Responsibilities:

  • Implement and configure Cargowise One for freight forwarding, finance, transport, and custom modules.
  • Provide Level 2 (L2) support for Cargowise One, resolving system issues, handling upgrades, and training users.
  • Collaborate with global teams, including superusers, to manage system updates, process improvements, and new feature rollouts.
  • Customize documents, workflows, and templates based on business requirements.
  • Migrate from multiple instances to one instance.
  • Onboard new customers, integrate partners, and upgrade CW instances to improve overall efficiency.
  • Perform system testing (UAT, SIT) and support production releases in collaboration with interfacing teams.
  • Analyze, troubleshoot, and resolve ERP issues reported by end users.
  • Manage master data creation, user roles, and system security for Cargowise modules.
  • Integrate legacy systems with Cargowise One using API interfaces.
  • Participate in project management activities, including reporting progress to senior management, organizing meetings, and mitigating risks.

Requirements:

  • Minimum of 7 years of experience with Cargowise One implementation, integration, support, and customization.
  • Strong understanding of logistics verticals, including freight forwarding, warehousing, transport, and supply chain management.
  • Expertise in integration with legacy systems and custom accounting solutions.
  • Experience with eHub and eAdaptor, migration from eHub to eAdaptor, and end-to-end understanding of new customer onboarding process on Cargowise.
  • Experience with partner integration with Cargowise, handheld device implementation for warehouses with Cargowise, and periodic invoicing automation.
  • Experience with In Bond Movements Module Enhancements (OTS) and migration from other WMS to Cargowise.
  • Familiarity with MDM Governance Program and understanding of processes related to migrating from multiple instances to one instance.
  • Proficiency in ERP implementation and support, particularly in a multi-national environment.
  • Experience with workflow and template setup in Cargowise One and strong operational expertise in Cargowise One across freight, finance, and transport modules.
  • Excellent problem-solving and troubleshooting skills with L2 support experience.
  • Familiarity with system monitoring tools and proficiency in project management, including SIT, UAT, and production releases.

Good-to-Have Skills:

  • Cargowise certification from WiseTech Global.
  • Experience with API integration (e-Adapter competency).
  • Tandam and SciEx WMS migration to Cargowise.
  • Experience with Service Now Ticketing Tool or similar platforms for issue tracking.
  • Knowledge of ITIL processes and their deployment across application support.
  • Experience in working with onshore and offshore support teams in a global IT environment.
  • Ability to manage tight deadlines, changing priorities, and work under pressure in a fast-paced environment.
  • Strong communication and documentation skills for creating manuals, reference documents, and training materials.

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