Incident Management Specialist

3 days ago


Chicago, Illinois, United States Frontend Arts Full time
Incident Manager Job Description

As an Incident Manager at Frontend Arts, you will be responsible for creating and managing production incidents in collaboration with support and onboarding teams. You will work closely with product and engineering to resolve customer issues and participate in critical incident response calls. Your goal will be to provide timely resolution and follow up on root cause analysis to identify underlying problems and devise strategic solutions.

Key Responsibilities:
  • Collaborate with internal teams to produce software design and architecture
  • Write clean, scalable code using Python programming languages
  • Test and deploy applications and systems
  • Revise, update, refactor and debug code
  • Improve existing software
  • Develop documentation throughout the software development life cycle (SDLC)
  • Serve as an expert on applications and provide technical support
Requirements:
  • A Bachelor's degree in engineering or computer science, or a Bachelor's degree with significant work experience in technology Industry
Key Skills:
  • Incident management
  • Production Support
  • Java
  • Springboot

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