Fitness Center Customer Service Associate

1 week ago


Fenton, Missouri, United States Planet Fitness - Midwest Management Group Full time

At Planet Fitness - Midwest Management Group, we are committed to providing an exceptional member experience. As a Member Service Representative, you will play a critical role in achieving this goal by delivering top-notch customer service to our members, prospective members, and guests.

About the Role

This is a full-time position that requires excellent communication and interpersonal skills. You will be responsible for creating a positive and welcoming atmosphere at our fitness center, ensuring that all members feel valued and supported throughout their fitness journey.

Key Responsibilities
  • Greet members and provide exceptional customer service, addressing their needs and concerns in a timely and professional manner.
  • Handle front desk activities, including checking members into the system, handling new member sign-ups, and assisting with tours of our facilities.
  • Facilitate updates to member accounts and respond to questions and concerns, escalating issues to management as needed.
  • Maintain a clean and organized workspace, adhering to high standards of cleanliness and tidiness.
Requirements
  • Customer service background preferred, with a passion for delivering exceptional experiences.
  • Basic computer proficiency and ability to learn new software and systems.
  • High school diploma or equivalent required; 18 years of age or older.
  • Punctuality and reliability are essential, as well as the ability to work effectively in a team environment.
Benefits
  • Opportunity for advancement and career growth within our organization.
  • Comprehensive training and development programs to enhance your skills and knowledge.
  • Competitive compensation package, including an estimated salary range of $35,000 - $45,000 per year, depending on experience.
  • Employee discounts on membership and services.
Working Environment

We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about helping our members achieve their fitness goals, and we are seeking like-minded individuals to join our team.



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