Customer Service Ambassador

4 days ago


Temple, Texas, United States Crunch Fitness Full time
Job Summary
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Crunch Fitness - Undefeated Tribe. As a Member Services Representative, you will be responsible for providing exceptional customer service to our club members and staff.

The successful candidate will have a strong passion for fitness and a desire to deliver an outstanding experience for our members. You will be the first point of contact for members and guests, ensuring a warm and welcoming environment at all times.

Your primary responsibilities will include greeting members and guests, assisting with membership sales, promoting membership privileges, delivering on new member enrollment expectations, checking in members and guests, answering phones, communicating special events, facilitating member requests, maintaining a professional demeanor, and being an expert in all club facilities, services, programs, and schedules.

The ideal candidate will possess excellent communication skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Greet members and guests with a smile and enthusiasm
  • Assist with membership sales and promote membership privileges
  • Deliver on new member enrollment expectations
  • Check in members and guests according to company procedures
  • Answer phones in a courteous and helpful manner
  • Communicate special events to members and guests
  • Facilitate member requests and maintain a professional demeanor

Requirements:
  • 1 year of experience in a service-oriented position preferred
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
  • Strong customer service orientation
  • CPR/AED certification required (can be obtained within 30 days of hire)

Benefits:
  • $12-14/hour + Commission
  • PTO
  • Subsidized health insurance coverage (health, dental, vision) for full time positions
  • Basic Life and AD&D
  • HSA
  • Short-term disability
  • Free gym membership

About Us:
We are an equal opportunity employer and strive to create a diverse and inclusive work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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