Optician - Full Time - Westland

6 days ago


Westland, Michigan, United States Henry Ford Health System Full time
Job Summary

We are seeking a highly skilled Optician to join our team at Henry Ford Health System. As an Optician, you will be responsible for providing exceptional patient care and ensuring that our patients receive the best possible eye care experience.

Key Responsibilities
  • Select, measure, and fit eyewear following the doctors' spectacle prescription specifications.
  • Customize the patient's spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues.
  • Communicate the preferred lens family of products and the benefits of each.
  • Conduct and record various measurements that are required to fabricate the lenses.
  • Properly input and process eyewear orders into the software program for the optical laboratory.
  • Follow-up with the eyewear orders through completion and delivery.
  • Ensure visual displays and eyewear products are clean in accordance with the store specific plan-o-gram.
  • Interpret, explain, and properly apply vision insurance coverage.
  • Assist with dispensing, adjusting, and trouble-shooting eyewear.
  • Assist with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibility.
Requirements
  • High school diploma or GED.
  • Previous computer experience and basic math skills preferred.
  • Previous customer service, retail, or hospitality experience preferred.
  • Previous dispensing/optical experience preferred.
  • Ability to walk, bend, and stand for extended periods of time.
  • Completion of all required training courses as directed by Henry Ford Optimeyes.
  • Must meet or exceed core customer service responsibilities, standards, and behaviors as outlined in the HFHS' Customer Service Policy.
Working Conditions

This position works in a retail optical environment and requires evening and weekend hours.



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