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Health Technician

2 months ago


Milwaukee, Wisconsin, United States VETERANS HEALTH ADMINISTRATION Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our team as a Health Technician (Dietetic) in the Nutrition and Food Service department at the Veterans Health Administration. As a key member of our team, you will play a vital role in providing administrative and customer service support for our hospital food service program.

Key Responsibilities
  • Handle patient meal service orders and enter meal orders into the Dietetics Software system.
  • Provide professional and courteous customer service via telephone, email, and in-person.
  • Collaborate with Dietitians regarding Food/Drug Interactions, notifying clinical staff of potential issues with meal service and delivery.
  • Interpret and process diet orders.
  • Print, prepare, and review meal tickets.
  • Triage calls from inpatient units or outpatient clinics and procedure areas relating to patient meal trays or nourishments.
  • Retrieve computerized information/printouts to assist with tray and/or nourishment assembly, such as standing orders, nourishment labels, tabulated recipe lists, and other simple information to assist in meal delivery.
  • Provide basic-level education and information on therapeutic diets.
  • Correctly interpret diet activity and patient information to ensure meals trays contain food items adhering to patient requests and preferences, and current therapeutic diet order.
  • Communicate patient concerns with registered dietitian or dietetic technician.
  • Verify physician orders for unusual diets, conflicting modifications, tube feeding orders, and nutritional supplements.
  • Use a computer to record, retrieve, and print recipes, menus, and inventory reports.
  • Perform other related duties as assigned.
Requirements
  • You must be a U.S. Citizen to apply for this job.
  • Selective Service Registration is required for males born after 12/31/1959.
  • You may be required to serve a probationary period.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP).
Qualifications
  • To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
  • You may qualify based on your experience and/or education as described below:
  • For this Health Technician (Dietetic), GS-3 position: have at least six (6) months of general experience.
  • For this Health Technician (Dietetic), GS-4 position: have at least six (6) months of general experience and six (6) months of specialized experience.
  • For this Health Technician (Dietetic), GS-5 position: have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-4) in the Federal Service.