Server - Bottiglia Cucina & Enoteca
3 weeks ago
We are seeking a skilled and enthusiastic Server to join our team at Bottiglia Cucina & Enoteca LLC. As a Server, you will be responsible for providing exceptional customer service, ensuring a seamless dining experience, and maintaining a clean and organized environment.
Key Responsibilities:- Consistently follow the sequence of service, utilizing all proper procedures standardized by venue managers and chefs.
- Effectively communicate with management and service staff to fulfill and address any issues or needs requested by guests and other employees.
- Work as a team, assisting all guests' and employees' needs and inquiries.
- Exhibit proper knowledge, selling techniques, and service delivery of both non-alcoholic and alcoholic beverages, and command full menu knowledge at all times and preparation methods.
- Greet guests in a positive, friendly manner and make them feel welcome.
- Guide guests through all phases of their experience.
- Anticipate guests' needs and respond appropriately with a sense of urgency.
- Maintain a level of professionalism that will make guests want to return.
- Bid farewell to guests, using their name when known, and encourage them to return.
- Deliver food and beverages to guests according to steps of service.
- Provide direction to and assistance to support staff to ensure proper service.
- Assist in running items, bussing tables, and setting tables when necessary.
- Maintain cleanliness and organization of side stations, tables, and POS stations.
- Perform all opening and closing duties, based on shift assignment.
- Build and establish a personal clientele.
- Encourage guests to make weekly table reservations.
- Adhere to weekly table and guest list requirements.
- Assist in developing the restaurant database through networking and completing data cards.
- Participate in weekly marketing requirements.
- Follow all procedures and policies set forth by the company, division, department, and all health and safety regulations set by the County health department.
- Conform to the department grooming standards, uniform or attire, and jewelry policy.
- Be responsible for a cash bank or impressed bank issued at the beginning of service.
- Perform other duties as assigned.
- 2-year experience as a server/cocktail in a similar, high-volume restaurant/club environment or 1-year experience in a fine dining establishment required.
- Ability to work as part of a team in a high-stress and high-volume environment.
- Good communication skills; multilingual is a plus.
- Ability to read and write in English proficiently.
- Experience with social media platforms such as Facebook, Twitter, etc., and active participation in social media.
- Basic computer skills and experience with POS systems.
- Basic math skills and the ability to use a calculator.
- Knowledge of different types of tendering guest checks.
- Extensive knowledge about food and wine and ability to confidently speak on and properly serve such items.
- Ability to up-sell.
- Physically able to lift and carry at least 50 lbs on a tray or arm service where it applies.
- Physically able to walk or stand without assistance on various surfaces for an extended period of time.
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Busser
1 month ago
Champs-sur-Yonne, Bourgogne-Franche-Comté, United States Bottiglia Cucina & Enoteca LLC Full time{"title": "Busser", "description": "Job SummaryWe are seeking a highly motivated and detail-oriented Busser to join our team at Bottiglia Cucina & Enoteca LLC. As a Busser, you will play a critical role in ensuring the smooth operation of our dining room, providing exceptional customer service, and maintaining a clean and safe working environment.Key...