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Retail Store Supervisor

2 months ago

Kingsport, Tennessee, United States Farmers Home Furniture Full time

Retail Store Supervisor

Job Category: SMT Requisition Number: STORE013920

Job Overview

About Farmers Home Furniture

Founded in 1949, Farmers Home Furniture ranks among the leading furniture retailers in the United States. With over 220 locations across the Southeast, our employee-owned and operated business (ESOP) is built on the principles of fairness, trust, and exceptional service. We are dedicated to providing our customers with high-quality, name-brand products along with outstanding customer support.

At Farmers Home Furniture, we adhere to three core principles to ensure customer satisfaction:

  • Offer competitive pricing for quality products
  • Provide accessible financing options
  • Deliver exceptional service post-purchase

Responsibilities of the Retail Store Supervisor include:

  • Recruiting, training, and retaining a skilled team of Sales Associates.
  • Encouraging superior customer service by ensuring team members are actively engaging with customers and going the extra mile.
  • Addressing customer inquiries and complaints in a professional and timely manner.
  • Monitoring sales activities and productivity of associates.
  • Recognizing and communicating performance feedback to team members.
  • Inspiring and training associates to reach their full potential and achieve sales targets.
  • Executing operational tasks that enhance sales through product knowledge, store maintenance, and related duties.
  • Ensuring the credit department effectively manages account collections.
  • Maintaining inventory levels in accordance with company guidelines.
  • Overseeing warehouse and delivery staff effectively.
  • Actively contributing strategic ideas that align with the company's vision and growth objectives.

Requirements:

Must possess an "F" Endorsement; proof of endorsement is required.

Employee Benefits:

  • Employee Stock Ownership Plan (ESOP)
  • 401K Plan with Employer Matching Contributions
  • Group Medical, Dental, and Life Insurance
  • Annual Paid Vacation
  • Paid Sick Leave
  • Additional Voluntary Insurance Options Available
  • Paid Holidays, including the Employee's Birthday
  • Employee Purchase Discounts
  • Ongoing Training Programs

Preferred Skills:

  • Retail Management: Advanced
  • Sales: Advanced
  • Dedication: Committed to tasks with integrity
  • Goal Achievement: Motivated by completing tasks

Education:

High School diploma or equivalent required.

Experience:

Preferred:

  • 3 years in Retail Furniture/Credit
  • 3 years in Retail/Sales
  • 3 years in Sales Management