Pharmacy Care Coordinator

24 hours ago


Eugene, Oregon, United States Optum Full time
Job Summary

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. We are seeking a highly skilled Pharmacy Care Coordinator to join our team. As a Pharmacy Care Coordinator, you will play a critical role in ensuring that our members receive the best possible care and support.

Key Responsibilities
  • Consult with customers, members, patients, providers, internal departments and/or external third parties on any or all of the following: Consult with and coordinate on going care and treatment plans for members with clinical pharmacists and other providers.
  • Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer
  • Documents pertinent patient information in the electronic medical record
  • Assists with data management and recording results for month-end reports
  • Assists in Pharmacy Services wellness programs (i.e. transition of care medication reconciliation) by: Retrieving pertinent patient information for new patient referrals or recent hospital/SNF discharge
  • Contacting patients post hospitalization to perform medication review and information gathering
  • Performing patient follow-up procedures
  • Answering incoming phone calls and directing patient messages
  • Coordinating with other healthcare providers, healthcare professionals, and healthcare team members
Requirements
  • High School Diploma / GED (or higher)
  • Possess and maintain an active pharmacy technician license in the state of Oregon
  • 1+ years of experience as a pharmacy technician
  • 1+ years of experience in customer service
  • 1+ years of experience with medical and pharmacy terminology
  • 1+ years of experience with medication therapeutic categories
  • 1+ years of experience with identifying generic name for brand name drugs and vice versa
  • 1+ years of experience with an understanding of indication for medication
  • Basic level of proficiency in Windows and MS applications (Word, Excel)
Preferred Qualifications
  • National Pharmacy Technician Certification
  • Possess and maintain an active pharmacy technician license in the state of Washington
  • 3+ years of experience working as a pharmacy technician
  • 1+ years of experience in hospital, ambulatory care or other healthcare setting
  • Experience in managed care setting
  • Bilingual (Spanish/English)


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