Pharmacy Care Coordinator
24 hours ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. We are seeking a highly skilled Pharmacy Care Coordinator to join our team. As a Pharmacy Care Coordinator, you will play a critical role in ensuring that our members receive the best possible care and support.
Key Responsibilities- Consult with customers, members, patients, providers, internal departments and/or external third parties on any or all of the following: Consult with and coordinate on going care and treatment plans for members with clinical pharmacists and other providers.
- Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer
- Documents pertinent patient information in the electronic medical record
- Assists with data management and recording results for month-end reports
- Assists in Pharmacy Services wellness programs (i.e. transition of care medication reconciliation) by: Retrieving pertinent patient information for new patient referrals or recent hospital/SNF discharge
- Contacting patients post hospitalization to perform medication review and information gathering
- Performing patient follow-up procedures
- Answering incoming phone calls and directing patient messages
- Coordinating with other healthcare providers, healthcare professionals, and healthcare team members
- High School Diploma / GED (or higher)
- Possess and maintain an active pharmacy technician license in the state of Oregon
- 1+ years of experience as a pharmacy technician
- 1+ years of experience in customer service
- 1+ years of experience with medical and pharmacy terminology
- 1+ years of experience with medication therapeutic categories
- 1+ years of experience with identifying generic name for brand name drugs and vice versa
- 1+ years of experience with an understanding of indication for medication
- Basic level of proficiency in Windows and MS applications (Word, Excel)
- National Pharmacy Technician Certification
- Possess and maintain an active pharmacy technician license in the state of Washington
- 3+ years of experience working as a pharmacy technician
- 1+ years of experience in hospital, ambulatory care or other healthcare setting
- Experience in managed care setting
- Bilingual (Spanish/English)
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