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Automotive Service Operations Manager

2 months ago

McKees Rocks, Pennsylvania, United States Diehl CDJR of Robinson Full time
Position Overview

Diehl CDJR of Robinson is seeking a dedicated and experienced Service Manager to lead our high-performing service department. This role offers a competitive starting salary of $100,000.

Key Responsibilities
  • Department Oversight: Supervise and manage the service department along with service staff.
  • Productivity Monitoring: Review daily productivity reports of technicians and prepare payroll records accordingly.
  • Personnel Management: Recruit and train new service team members.
  • Goal Setting: Establish and pursue departmental goals and objectives.
  • Schedule Maintenance: Ensure compliance with factory and extended warranty schedules.
  • Cross-Department Coordination: Collaborate with other department managers within the organization.
  • Training Compliance: Uphold manufacturer and dealership training standards throughout the service department.
  • Customer Relations: Manage customer interactions while maintaining satisfactory Customer Satisfaction Index (CSI) as per manufacturer standards.
  • Vendor Collaboration: Work with vendors to develop service promotions and maintain service programs.
  • Customer Service Focus: Prioritize exceptional customer service in all operations.
Qualifications
  • Experience: Proven experience as a service manager or in a similar role within the automotive sector.
  • Communication Skills: Strong verbal and written communication abilities.
  • Interpersonal Skills: Excellent customer service and interpersonal skills.
  • Driver's License: Valid driver's license with a clean driving record.
  • Organizational Skills: Strong organizational and time-management skills to effectively manage multiple tasks.
  • Problem-Solving Skills: Ability to identify challenges, devise solutions, and make informed decisions to enhance service operations.
  • Technical Proficiency: Familiarity with dealership management software and inventory systems.
  • Financial Management: Competence in managing budgets and analyzing financial reports.
Benefits
  • 401(k) with matching contributions
  • Dental and health insurance
  • Employee discounts
  • Life and vision insurance
  • Professional development support
  • Retirement planning options