Hotel Receptionist

2 days ago


Buffalo, New York, United States Aimbridge Hospitality Full time

**Job Summary**

We are seeking a highly skilled Front Desk Agent to join our team at Hyatt Regency Buffalo. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our guests, handling reservations, and ensuring seamless check-in and check-out processes.

**Responsibilities**

The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and the ability to work effectively in a fast-paced environment. Key responsibilities include:

  • Greeting and registering guests, resolving any issues that may arise during their stay.
  • Maintaining accurate records, processing transactions, and managing guest communications.
  • Coordinating with other departments to ensure smooth operations and exceeding guest expectations.

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent, with prior experience in hospitality or a related field preferred.
  • Excellent communication and interpersonal skills, with the ability to multitask and prioritize tasks efficiently.
  • A strong understanding of hotel operations, including room assignments, rates, and packages.

Benefits

In addition to a competitive salary and benefits package, we offer:

  • A comprehensive training program to support your growth and development.
  • Ongoing opportunities for professional advancement within our company.
  • A dynamic and supportive work environment that fosters collaboration and teamwork.

**Compensation:** $17.04 per hour, based on location and experience.


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