Frontline Customer Support Specialist

1 week ago


Clinton, Iowa, United States Hy-Vee Full time

About the Position

We are seeking a skilled and experienced customer service representative to join our team at Hy-Vee. In this role, you will be responsible for providing top-notch customer service and support to our customers, while working collaboratively with our team members to achieve our goals.

Key Responsibilities

  • You will provide customer service to customers in a fast-paced retail environment, responding to their inquiries and resolving any issues they may have.
  • You will process mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers, and perform other related duties as needed.
  • You will work with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • You will be responsible for weighing postal packages, running mail through meters, processing certified, express, UPS, registered, and insured mail, and processing Western Union orders.

Requirements

  • You must have high school or equivalent experience and over six months up to one year of similar or related work experience.
  • You must be able to solve practical problems, interpret instructions, and do arithmetic calculations involving fractions, decimals, and percentages.
  • You must be able to file, post, and mail materials, copy data from one record to another, interview to obtain basic information, guide people, and provide basic direction.

About You

We are looking for a highly motivated and customer-focused individual who is able to work effectively in a fast-paced retail environment. You will need to be able to maintain a positive attitude, work well under pressure, and provide exceptional customer service to our customers.

Estimated Salary Range: $30,000 - $40,000 per year



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