Surveillance Officer

At Rivers Casino, we are seeking a highly skilled and detail-oriented Surveillance Agent to join our team. As a Surveillance Agent, you will play a critical role in maintaining the safety and security of our gaming areas and property.

• Monitor all areas of the property, identifying potential security and/or safety risks and reporting them to the appropriate individual or entity.
• Utilize necessary equipment to identify, record, document, and report illegal, suspicious, or unusual activities occurring on property.
• Maintain a working knowledge of all rules and regulations of the New York State Gaming Commission and ensure strict adherence.
• Participate in confidential internal and external investigations.
• Conduct research on subpoena requests from state and federal authorities.
• Complete daily reports and incident reports to document your activity.
• Held accountable for the accuracy and thoroughness of departmental records and reports.
• Support other employees, supervisors, and management regarding protection of assets in their respective departments.

• Excellent verbal and written communications skills in English.
• Must be 21 years of age or older.
• Gaming industry experience preferred.
• Ability to identify color (casino tokens are color-coded).
• Basic math skills - pre-employment assessment required (add, subtract, multiply, and divide).
• High school diploma or General Education Degree (GED), some college preferred.
• Ability to analyze documents and reports.
• Ability to obtain and maintain all necessary licensing.

• Regularly required to sit, stand, walk, and use hands to control surveillance tools.
• Must occasionally lift and lift up to 25 pounds.
• Frequently required to stoop, crouch, or kneel.
• Must be able to work flexible hours, including evenings, weekends, and holidays.
• Ability to interact with others while maintaining a courteous and positive demeanor.
• Exposure to climate environments.