Food Service Associate

3 days ago


Louisville, Kentucky, United States Derby City Gaming Full time
{"Job Title": "Food Runner", "Job Description": "Job Summary

We are seeking a highly motivated and detail-oriented Food Runner to join our team at Derby City Gaming. As a Food Runner, you will play a critical role in ensuring that our guests receive prompt and excellent service.

Key Responsibilities
  • Food Delivery: Manage the flow of finished product from the kitchen to the guest, ensuring that orders are delivered promptly and accurately.
  • Order Organization: Assist in organizing order tickets and proper placement of food on food trays to ensure efficient service.
  • Guest Service: Address food/beverage or service-related guest issues and utilize creativity and resources available to maintain optimum satisfaction.
  • Premises Inspection: Inspect the premises according to quality and sanitation standards and assist in overall cleanliness.
  • Communication: Transfer important information between the kitchen and the wait staff to ensure seamless service.
  • Team Support: Eliminate obstacles in service, food preparation lines or dishwashing and support bussers/servers in their tasks as assigned.
Standards of Performance
  • Guest Service: Work on the floor 100% of the time with a "hands-on" mentality for guest service.
  • Interpersonal Relationships: Maintain interpersonal working relationships among all Team Members and the public.
  • Communication Skills: Excellent verbal and written communication skills.
  • Attention to Detail: Must be detail-oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused.
  • Coordination and Multitasking: Outstanding coordination and multitasking abilities.
  • Stress Management: Ability to remain calm under stressful situations.
  • Leadership and Communication: Strong leadership and communication skills.
  • Self-Motivation: Self-motivated with attention to detail.
  • Analytical Skills: Strong analytical skills.
  • Menu Knowledge: Knowledge of menu items and service as well as overall restaurant operations.
Requirements
  • Experience: One to two years of experience at a high-volume restaurant.
  • Education: High school diploma required.
  • Licensing: Able to obtain and maintain a valid Kentucky gaming/racing license.
"}

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