Field Service Technician
4 weeks ago
Socket Telecom, LLC is seeking a skilled Field Service Technician to provide professional on-site installation of residential and business customer products and services, including internet and phone. The ideal candidate will have excellent customer service skills and a willingness to learn.
Key Responsibilities:
- Maintain written installation procedures
- Test all services and products after installation
- Work with customer service employees and customers to resolve issues
- Handle questions and concerns presented by customers and vendors
- Communicate with various LECs to resolve issues affecting port dates
- Complete customer number port by working with the customer's PBX vendor and/or Alarm system vendor to ensure successful turn-up of services prior to and during customer transition
Requirements:
- Technical duties include pulling cable, terminating, and cable standards, closet build-outs, building/fire codes
- Ability to use test equipment and test connections
- Installation and repair of phone lines, DSL, and other related services
- Installation of cabling at a customer's premise
- Experience installing CAT 5 cabling
- Familiarity with phone system programming
- LAN/WAN experience
- Tests and installs customer ADSL, xDSL circuit orders with the appropriate LEC
Skills:
- Strong analytical and communication skills
- Proactive and responsive problem-solving skills
- Physically able to repeatedly lift 15 lbs and occasionally lift up to 70 lbs
- Able to regularly use and manipulate specialized tools and equipment, and climb ladders
- A clean driving record is required
- Associates Degree and/or equivalent work experience in the Telecommunications/Internet field is preferred
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