Personal Banker

Umpqua Bank is a leading western-based regional bank with over $50 billion in assets under management. We are committed to providing exceptional customer service and creating a great place to work for our associates.

The Personal Banker is responsible for delivering an exceptional customer experience by building new and expanding existing relationships with clients. Key responsibilities include:

• Providing excellent customer service by identifying and offering products and services that meet customer needs.
• Developing relationships with customers by consulting with them and delivering personalized solutions.
• Delivering and packaging detailed clerical support for deposit and consumer loan accounts, business accounts, collections, and wires.
• Backing up Client Service Specialists and staying current on products and procedures.
• Resolving customer issues and requests in a timely and professional manner.
• Demonstrating proficiency with basic business, consumer, and trust entities.
• Learning consumer lending and mentoring other team members on products, services, and business partners.
• Supporting the branch goal of identifying and referring a range of bank products and services to the appropriate business partners.

We are seeking a highly motivated and customer-focused individual to join our team. Key qualifications include:

• High school diploma or equivalent.
• Knowledge of products and services offered by Umpqua Bank.
• Ability to follow Standard Operating Procedures.
• Cash handling, balancing, and calculating skills.
• Ability to complete multiple and varying customer requests in a timely fashion.
• Support for the branch goal of identifying and referring a range of bank products and services to the appropriate business partners.
• Familiarity with state laws regarding products and services.
• Ability to become NMLS certified.
• Prior Client Service Specialist or banking experience.
• Bilingual, preferred.

This is a fully onsite role with a competitive total rewards package, including base wages and comprehensive benefits. The pay range for this role is $20.00 to $25.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors. We offer eligible associates comprehensive healthcare coverage, a 401(k)-retirement savings plan with employer match, and other benefits.

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. We welcome applications from qualified candidates of all backgrounds and perspectives.