Customer Experience Ambassador
6 days ago
About Drury Hotels
Drury Hotels is a family-owned and operated hotel system with over 150 locations across 26 states. Our commitment to world-class hospitality excellence has earned us recognition as one of the best midsize employers in the country.
Your Job Description
As a Guest Service Agent, you will play a critical role in delivering exceptional guest experiences. You will be responsible for checking guests in and out, answering questions, resolving issues, and promoting our hotel's programs and services.
Key Responsibilities
- Deliver exceptional customer service through friendly, efficient, and professional interactions.
- Maintain accurate and up-to-date guest records.
- Handle cash and operate point-of-sale systems accurately.
- Work collaboratively with other team members to ensure seamless service delivery.
Requirements
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Basic math skills and accuracy with handling cash.
Benefits
Drury Hotels offers a comprehensive benefits package, including competitive pay, paid time off, health insurance, retirement savings plan, and opportunities for career growth and development.
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