Customer Service Ambassador

1 week ago


Biddeford, Maine, United States Planet Fitness - BiddefordWindham ME Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador at Planet Fitness - Biddeford/Windham ME. This is an exciting opportunity to work in a dynamic environment where you will have the chance to make a real difference in people's lives.

About the Role

The successful candidate will be responsible for providing exceptional customer service to our members, prospective members, and guests. This includes greeting members and guests, answering phone calls, checking members in, touring new members, logging amenities, communicating updates and events, responding to member questions and concerns, conducting beverage or merchandise purchases, explaining and promoting fitness classes, adhering to policies and procedures, exceeding daily statistics, assessing emergency medical situations, upholding rules and policies, and providing backup support for absent employees.

Responsibilities

This role involves various responsibilities including maintaining cleanliness and organization of the front desk area and lobby, executing regular facility cleaning and upkeep, cleaning exercise equipment and tanning beds, completing daily and weekly cleaning tasks, tracking key performance indicators, assisting with inventory counts, upholding the positive culture of Planet Fitness, being a brand ambassador by leading a judgement-free lifestyle, and staying aware of marketing efforts.

Requirements

To succeed in this role, you must possess excellent communication skills, basic computer proficiency, punctuality, reliability, problem-solving skills, leadership, diplomacy, and the ability to represent the core values of Planet Fitness. Additionally, you must be 18 years or older, able to lift up to 50 lbs, stand for extended periods, talk continuously during shifts, and perform frequent climbing, balancing, kneeling, and crouching.

What We Offer

We offer a competitive salary of $45,000 per year, employee discounts, free uniforms, health insurance, opportunities for advancement, paid time off, training and development, wellness resources, and a supportive team environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply.

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