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Senior IT Service Management Project Lead

1 month ago

Plano, Texas, United States Visionary Innovative Technology Solutions LLC Full time

Job Summary

Visionary Innovative Technology Solutions LLC is seeking a highly skilled Service Management Project Manager to lead and drive end-to-end ITSM programs. The ideal candidate will have a strong background in ITIL process implementation, service catalog transformation, and automation of IT services and technical processes.

Key Responsibilities:

  • Collaborate with stakeholders to assess project requirements, review strategies, and drive decision-making, implementation, and governance.
  • Manage multiple key/strategic projects simultaneously, focusing on ITSM initiatives.
  • Develop and maintain strong relationships with internal and client stakeholders, ensuring high levels of client satisfaction.
  • Apply commercial acumen to estimate, budget, and analyze project performance, maintaining a strong grasp of financial metrics.

Requirements:

  • Proven experience in IT service management, ITIL process implementation, and service catalog transformation.
  • Strong project management skills, with the ability to lead multiple projects simultaneously.
  • Excellent communication and stakeholder management skills.
  • Commercial acumen and financial analysis skills.