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Sales Associate III

2 months ago

Knoxville, Tennessee, United States Coach Full time
About Coach

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Summary

We are seeking a highly motivated and customer-focused Sales Associate III to join our team. As a Sales Associate III, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of product knowledge.

Key Responsibilities
  • Understand organizational objectives and make decisions that align with the Company priorities and values
  • Create personal sales and clienteling strategies in partnership with the management team
  • Meet customer needs through solution-oriented and forward thinking
  • Build credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
  • Understand changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
  • Create positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
  • Demonstrate Coach's Selling and Service expectations at all times
  • Influence customers' purchase decisions by balancing patience and assertiveness
  • Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
  • Flexes personal selling techniques to contribute to overall store financial results
  • Demonstrate persuasive (not aggressive), confident, friendly, and genuine service skills and selling behaviors
  • Discusses product features and builds the sale by suggesting appropriate add-on items to fit the customer's specific needs
  • Works with multiple customers simultaneously and breaks away as appropriate
  • Follows up with customers consistently and genuinely to influence/close the sale
  • Develops product knowledge skills and remains aware of current collections
  • Demonstrate knowledge of competition and can apply that knowledge to building sales and customer relationships
  • Drives business through sales strategies, clienteling, sourcing new customers, and maintaining on-going productive relationships with customers
  • Sensitive to customers' needs and tailors approach by reading cues
  • Builds lasting and loyal relationships with customers
  • Ensures all daily tasks are completed without negatively impacting service or Coach standards
Requirements
  • 1-3 years of previous selling experience in a luxury retail service environment preferred
  • Possesses current knowledge of fashion trends and competition in the marketplace
  • High school diploma or equivalent; college degree preferred
  • Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS, and Internet)
  • Ability to communicate effectively with customers and team
  • Mobility to maneuver the sales floor and stock room to provide and support customer service
  • Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties
  • Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers
  • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days