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Customer Service Representative

1 week ago

Hilton Head, South Carolina, United States Palmetto Dunes Oceanfront Resort Full time

Job Description

This Travel Planner Professional role is an exciting opportunity to join our team at Palmetto Dunes Oceanfront Resort.

The successful candidate will be responsible for providing exceptional customer service, responding to incoming leads, and following up on sales opportunities.

  • Deliver outstanding customer experiences through proactive communication and problem-solving.
  • Utilize lead management protocols and tools to track and follow up on leads.
  • Work collaboratively with colleagues to achieve sales targets and exceed customer expectations.
  • Maintain accurate records of lead and call information.
  • Cross-sell resort activities and merchandise to enhance customer satisfaction.
  • Stay up-to-date with resort promotions and events.

Requirements

  • Excellent written, verbal, and social skills.
  • Proven ability to work in a fast-paced environment.
  • Strong knowledge of local area and resort activities.
  • Proficient in Microsoft Office applications.
  • Sales experience an asset.