Client Relationship Manager

2 weeks ago


Wheeling, Illinois, United States Crescent Brands Full time

Crescent Brands, a trusted brand in the custom framing and arts market, seeks a Client Relationship Manager to join our team in Illinois.

In this critical role, you will be responsible for establishing and maintaining strong relationships with customers, promoting Crescent's comprehensive product offerings, and driving business growth.

  • Develop in-depth knowledge of Crescent's products and services.
  • Nurture long-term customer relationships through exceptional service and support.
  • Exceed customer contact targets, ensuring timely and effective communication.
  • Leverage Salesforce.com to manage customer interactions and update records.
  • Provide clear and concise product information, including specifications, pricing, and availability.
  • Prioritize issue resolution, ensuring customer satisfaction.
  • Streamline marketing sample order processing, maintaining high accuracy standards.
  • Partner with the Marketing and Sales teams to develop targeted promotion campaigns.

Requirements:

  • Bachelor's Degree or equivalent experience.
  • 2-5 years of experience in B2B customer-facing roles.
  • Background in an inbound and outbound call center environment.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Proven ability to work independently and as part of a team.

Our estimated annual salary for this position is $55,000 - $65,000, based on qualifications and experience.



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