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Quality Control Coordinator

2 months ago

Mansfield, Ohio, United States Montgomery County MD Full time

POSITION SUMMARY:
The Quality Assurance Coordinator operates within the Probation Services Department and is accountable to the Probation Services Supervisor.

This role is pivotal in establishing and executing quality assurance protocols, overseeing interventions aimed at enhancing the fidelity of probation staff, and devising strategies to foster ongoing quality enhancement across the department.


ESSENTIAL DUTIES AND RESPONSIBILITIES:
The core responsibilities of this position include:

Overseeing all facets of quality assurance to guarantee the provision of suitable, high-quality, and efficient services to probation clients and stakeholders, with a focus on upholding and improving program fidelity and integrity.

Formulating and ensuring adherence to relevant policies and evidence-based practices; providing training and mentorship to staff on evidence-based methodologies.

Drafting, revising, and updating policy/process manuals and documents to support evidence-based conclusions.

Implementing consistent and effective data collection methods and developing monitoring reports to assess and track quality, completion, and outcomes.

Facilitating peer and executive continuous quality improvement and aiding in the creation of measurable performance standards and indicators for programs and services.

Managing quality assurance obligations related to probation grants.
Contributing to the formulation of department policies and procedures.
Engaging in the interview and selection process for job candidates; assisting in the training and orientation of new personnel.
Participating in training sessions, court activities, projects, and committees as needed or required.
Completing additional duties and responsibilities as assigned.

REQUIRED KNOWLEDGE, ABILITIES, AND SKILLS:

Knowledge of:

evidence-based practices and best practices in community corrections; principles of human behavior, social learning theory, group dynamics, assessment, and case management; legal terminology and court procedures.


Ability to:

produce clear and precise reports and other professional documentation; maintain positive public relations as a court representative; establish and sustain effective working relationships with colleagues and job contacts; build rapport with offenders/defendants from diverse social and economic backgrounds; physically execute an arrest; engage in training to properly utilize a conducted energy weapon (Taser) and pepper spray; undergo a physical examination that includes an agility assessment.


Skill in:

interviewing offenders/defendants, victims, and others; preparing statistical and narrative reports; data entry; operating a computer; applying job-related software programs; self-defense.


GENERAL EXPECTATIONS OF ALL COURT EMPLOYEES:

All court employees are expected to remain current in their areas of technical expertise; demonstrate attention to detail; exhibit strong organizational skills; work effectively both independently and collaboratively; engage in active listening; communicate clearly and concisely in both spoken and written forms; display good manners, a friendly demeanor, and professional conduct; uphold the policies, procedures, and practices of the court; maintain the confidentiality of sensitive and privileged information; and represent the court with integrity and honesty.


EDUCATION AND EXPERIENCE QUALIFICATIONS:
This position necessitates an appropriate blend of formal education, additional training, and work experience.

There is no specific level or combination of these elements that guarantees success in or qualification for the position.

For illustrative purposes only, an acceptable combination of qualifications for this role may include a bachelor's degree in psychology, sociology, criminal justice, or a related field, along with three years of experience as a probation or parole officer.


LICENSURE OR CERTIFICATION REQUIREMENTS:
ORAS certification, and completion of a three-day EPICS training. Licensure from the Ohio Counselor and Social Work Board or from the Ohio Credentialing Board is preferred.
A valid state of Ohio motor vehicle operator's license is required to perform job-related essential functions. Private insurance is necessary if a personal vehicle is used for job-related tasks.

SCOPE OF SUPERVISION:
This position does not entail supervisory duties or responsibilities.

EQUIPMENT OPERATED:
Two-way radios, handcuffs, and ballistic vests. Vehicle, computer, calculator, copier, fax, telephone, and other general office equipment.

WORK ENVIRONMENT AND USUAL PHYSICAL DEMANDS:
The following physical demands are typically exhibited by the incumbent performing the requirements of the position. These physical demands are not, and should not be construed to be, job qualification standards.

They are illustrated to assist the court, incumbent, and applicant for the position in identifying reasonable accommodations that may need to be made when an otherwise qualified person is unable to perform the job's essential functions due to a recognized disability covered by, and in accordance with, the requirements of the Americans with Disabilities Act.

While performing the duties of this job, the employee regularly demonstrates digital dexterity and eye-hand coordination when performing typing and other tasks.

The employee frequently sits for extended periods, and occasionally stands and walks. The employee communicates verbally with others in person and by telephone. Vision demands include close, relatively detailed vision when typing and using a computer screen. The job may involve operating and sitting in a vehicle.

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