Beauty Service Associate
7 days ago
Job Summary
">This is a temporary 90-day position designed to integrate an unlicensed stylist into the salon workplace and help them learn the business. As a Beauty Service Associate, you will deliver exceptional customer service and communicate effectively with management, customers, and co-workers.
- You will market and grow the business by promoting and selling services and retail products.
- Observe other stylists/managers at work and ask relevant questions.
- You will provide exceptional customer service by understanding customer needs, greeting customers professionally, and escorting clients through the salon.
- Manage and control expenses by following weekly salon schedules, correctly charging for services rendered, and safeguarding company assets.
- You will complete required administrative tasks and compliance, including answering telephones, stocking shelves, sweeping hair, and performing other duties as assigned by manager.
Key Responsibilities
">Market and Grow the Business:
- Promote and sell services and products, including recommending and selling additional services and/or retail products that enhance and improve the customer's image and/or contribute to the customer's satisfaction with services performed.
- Clearly convey a complete understanding of pricing for available services.
- Coordinate Promotional Sales displays as directed by the company using ShopTalk.
- Responsible for sales to walk-in retail customers.
Provide Exceptional Customer Service:
- Understand the needs of the customer, greet each customer professionally by name, escort all clients through the salon, give salon tour when necessary.
- Estimate wait times for scheduled and unscheduled appointments.
- Answer the telephone promptly and professionally.
- Handle general complaints and refer customer service issues to the manager.
Manage and Control Expenses:
- Follow weekly salon schedules as directed by Salon Manager.
- Correctly charge for services rendered and products purchased, including proper discounting according to Company policy.
- Safeguard company assets by adhering to company policies and procedures.
Complete Required Administrative Tasks/Compliance:
- Perform a variety of tasks related to assisting salon operations, including but not limited to: answering telephones, stocking shelves, sweeping hair and other duties as assigned by manager.
- Communicate effectively with management, customers and co-workers in a professional and courteous manner.
- Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety.
- Attend work timely and consistently, including attending mandatory staff meetings, training sessions or as otherwise required by management.
- Adhere to all corporate policies, procedures and work rules.
- Handle all POS transactions including opening and closing the register.
Physical Requirements and Work Environment
">This role requires frequent lifting up to 10 lbs. to stock retail shelves, occasional lifting 10-25 lbs. to assist unloading monthly shipment of products, continuous standing throughout the day, and continuous reaching, alternating between shoulder level and above shoulder level height to stock shelves.
The salary range for this position is $12-$18 per hour, depending on location.
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