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Site Supervisor

2 months ago

Alpharetta GA USA, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks like on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we provide ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Location Description

We're seeking an experienced Site Supervisor to join our team in a corporate office setting. As a Site Supervisor, you'll provide strategic direction and leadership in promoting a culture of service excellence while supervising a team and performing Community Management responsibilities. Your responsibilities will include overseeing operations, setting, and movement of logistics for office/desk and meeting spaces, as well as driving process improvement for Concierge, Hospitality, and Meetings & Events. You'll work closely with clients, team members, and other departments to ensure exceptional guest experiences.

Responsibilities

• Hire, train, and coach Community Managers
• Host weekly one-on-one meetings and in-house operational meetings with team and perform annual evaluations for all employees
• Use strategic thinking and operational expertise to provide enhancements to the office setting and create relationships with clients to assist with problem-solving
• Become an expert on Verizon protocols, office technology, and internal processes and hold team accountable for these expectations
• Manage in-house schedule for Alpharetta NP team and communicate weekly with Regional Manager
• Work with Regional Manager and virtual Peer Training team to assist with hiring, training, and on-boarding all new hires for this location
• Provide necessary documentation and communication for progressive discipline, as needed
• Maintain and review guest comment scores to achieve set goals
• Maintain and manage oversight and follow-up of team tasks given, including inventory management, managing equipment issues, service calls, meeting & event support expectations
• Daily professional interaction with team, Regional Manager, Virtual Planners, AV, Yield Analyst, Experience Manager, GM, and vendor partners
• Daily interaction with all Verizon associates and their partners
• Ensure all space is clean, operational, and report any and all defects throughout the day
• Plans non-complex client events when assigned or appropriate; partner with Event Support on direction. Provide assistance to clients for catering, attendance, and av instruction, as needed.

Qualifications

• Three years' experience in the hospitality industry with at least two years of that experience associated with hotels, conference centers, meeting venues, or corporate office concierge services
• Minimum of two years' experience in supervising a team, including experience with employee evaluations and service recovery expertise
• Experience with event operations and planning experience preferred
• Experience with Audio Visual equipment preferred
• Excellent computer software knowledge of Microsoft Office, Google Suite
• Excellent verbal and written communication skills
• Excellent problem-solving and interpersonal skills
• Ability to communicate effectively with clients, to all other departments, and interdepartmentally
• Excellent organizational skills and time management skills