Information Technology Support Analyst, Senior

4 weeks ago


Tucson, Arizona, United States University of Arizona Full time
Job Summary

The University of Arizona is seeking a highly skilled Senior IT Support Analyst to join our team. As a key member of our Information Technology department, you will provide exceptional customer service and technical expertise to our users, ensuring seamless support and resolution of IT issues.

Key Responsibilities
  • Provide direct customer service support to our users via phone, email, and in-person support.
  • Offer technical guidance and mentorship to junior team members, promoting knowledge sharing and skill development.
  • Collaborate with Network Services users to recommend cost-effective and efficient configurations, ensuring optimal IT solutions.
  • Monitor and resolve service requests, identifying and communicating obstacles to senior colleagues and leadership as needed.
  • Develop and maintain documentation of processes and troubleshooting procedures for the IT Support Team.
Requirements
  • Bachelor's degree and minimum of 3 years of relevant work experience, or equivalent advanced learning attained through professional-level experience.
  • Comprehensive knowledge of Microsoft Windows Active Directory domain environments and computer networks.
  • Ability to interact with users at all levels, providing exceptional customer service and technical expertise.
  • Strong problem-solving skills, with the ability to learn and adapt to new technologies and procedures.
What We Offer

The University of Arizona offers a competitive salary range of $53,039 - $66,299, as well as a comprehensive benefits package, including health, dental, and vision insurance, retirement plans, and access to UA recreation and cultural activities.

We are an equal opportunity employer, committed to advancing diversity, equity, and inclusion in our workplace. If you are a motivated and experienced IT professional looking for a challenging and rewarding role, we encourage you to apply.



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