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Food & Beverage Operations Lead

2 months ago

Cary, North Carolina, United States MacGregor Downs Country Club Full time

MacGregor Downs Country Club is seeking a dedicated and experienced Food & Beverage Operations Lead to join our team. As a leading premier country club, we strive for excellence in all aspects of our operations, and the Food & Beverage Department plays a vital role in creating exceptional member experiences.

The Food & Beverage Operations Lead will be responsible for overseeing the daily activities of our wait staff, ensuring that members and guests receive prompt and courteous service. This role involves a wide range of responsibilities, from managing inventory and ordering supplies to training staff and resolving customer issues.

Key Responsibilities:
  • Team Leadership & Development: Supervise and mentor a team of wait staff, fostering a positive and productive work environment. Provide guidance, training, and performance feedback to ensure consistent service excellence.
  • Operational Excellence: Oversee all aspects of food and beverage service, including setup, service, and reset for various events and daily operations. Maintain high standards of cleanliness, organization, and safety within the dining areas.
  • Customer Satisfaction: Prioritize member satisfaction by addressing concerns promptly and professionally. Implement strategies to enhance the overall dining experience and build strong relationships with members.
  • Inventory & Cost Control: Assist in managing inventory levels, ensuring efficient ordering practices and minimizing waste. Collaborate with the F&B Director on cost control measures to optimize profitability.
  • Event Coordination: Support the planning and execution of special events, working closely with event coordinators to ensure seamless service and a memorable experience for guests.
Qualifications:

The ideal candidate will possess a proven track record in food and beverage management within a high-volume setting. Strong leadership skills, excellent communication abilities, and a commitment to providing exceptional customer service are essential. A passion for the hospitality industry and a desire to contribute to a thriving club environment are highly valued.